Sapien CRM Onboarding — 2026-04-30 (Readout)
Short onboarding session (Steph: logins/roles; ZenZ: project management & tasks). Its main artifact: hero assignments for the 15 Sapien roles chartered 4/27.
1. Decisions
| decision |
who |
date |
| CRM users created: Justin, Asif, Jenelle, TomStacey (default passwords shared "tomorrow") |
Steph |
2026-04-30 |
| Heroes assigned to Sapien roles (see table below) |
team / ZenZ |
2026-04-30 |
Role → Hero assignments (Sapien)
| Role |
Hero |
| Event Approval & Policy Manager |
Mackenze |
| Facilities & Operations |
Mackenze |
| Finance & Allocation |
Jen |
| Membership Systems |
Poly |
| Safety & Liability Coordinator |
Jen |
| Space Planning & Building |
Jen |
| Community & Membership Experience |
Jay |
| Logistics & Delivery Coordinator |
Jay |
| Outdoor Comfort |
Jen |
| Retail & Front-Store Manager |
Asif |
| Technology & Network Ops |
Allen |
| Marketing & Communications |
Jenelle |
| SOP & Process Documentation |
Jen |
| Bodyworker & Healers Coordinator |
Jenelle |
| Kitchen & Food Operations |
UNASSIGNED |
Cross-check vs 06-DECISIONS: consistent with the 4/27 charter. ⚠️ Role 6 (Kitchen & Food Operations) has no hero.
2. Action Items
| owner |
task |
due date |
project |
status |
| Steph |
Share default CRM passwords (crm.l484.com) with new users |
2026-05-01 ("tomorrow") |
Sapien / CRM |
open |
| all new users |
Verify login to crm.l484.com |
NO DATE |
Sapien / CRM |
open |
| heroes |
Assign heroes to any remaining unassigned roles (Kitchen & Food = open) |
NO DATE |
Sapien / CRM |
open |
| heroes |
Update captured roles & responsibilities as they change |
ongoing |
Sapien / CRM |
open |
| Jay |
"Next steps by X date" (no specifics recorded) |
NO DATE |
Sapien |
open |
| Jenelle |
Set a meeting time (for what, unrecorded) |
NO DATE |
Sapien |
open |
3. Project Links
- Sapien → new project candidate (this is its role-assignment milestone)
- Sapien / CRM (crm.l484.com, SuiteCRM circles) → sub-track
- Keynctr (keynctr 1) — not mentioned
4. Knowledge
- The CRM is at crm.l484.com (public hostname) — distinct from the SuiteCRM instance deployed on Avi's machine in the 4/10 L484 note; the 4/30 note treats "the CRM" as the circles/roles system used for governance. [INFERRED — possibly the same system exposed at this domain]
- Roles & Accountabilities module: captures roles/responsibilities, lets you "Assign Heroes" to unassigned roles, and update captured roles.
- "Baby Jay vs. Jay" — a noted distinction: there are two Jays in the system/people; keep them separate in CRM records. (Also in 3-20 note: "BabyJay" joining; Jay = food truck.)
- ZenZ is a participant (role/relationship not described in the note). [LOW CONFIDENCE]
5. Troubleshooting
- Default passwords — security smell: 4 users on default passwords pending individual setup. Workaround: shared "tomorrow"; should be rotated.
- Identity confusion: Baby Jay vs Jay — explicitly flagged as a CRM hygiene issue.
6. Open Questions
- Who takes Kitchen & Food Operations (role 6)?
- What are Jay's "next steps" and the X date?
- What meeting is Jenelle trying to schedule, and for when?
7. Gaps
- Only ~1.2k chars of notes — likely incomplete capture of a longer session.
- No confirmation the logins actually worked for all four users.
- Kitchen & Food Operations unassigned — the role that owns the 3-meal+snack schedule and waste conversion.
- "TomStacey" is recorded as one string — possibly "Tom" + "Stacey" two users, or one name. [LOW CONFIDENCE]
8. My Follow-Ups (Avi)
- None assigned. Avi is not mentioned.
- Adjacent [INFERRED]: crm.l484.com is the lab's public CRM surface; if it fronts the SuiteCRM data hosted on Avi's machine, Avi is the de-facto availability owner for it.
Email Summary
4/30 CRM onboarding: Steph got Justin, Asif, Jenelle, and TomStacey into crm.l484.com (default passwords, to be rotated) and walked through circles, roles & accountabilities, and hero assignment. ZenZ then assigned heroes to 14 of Sapien's 15 chartered roles — Mackenze (Facilities + Event Approval), Jen (Finance, Safety, Space Planning, Outdoor Comfort, SOPs), Poly (Membership Systems), Jay (Community + Logistics), Asif (Retail/Front Store), Allen (Tech & Network Ops), Jenelle (Marketing + Healers Coordinator). One role is still unowned: Kitchen & Food Operations.